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End to End Service Owner Web

Location: Sant Cugat

Salary/Rate: Según valía del profesional

Type: Permanent

Closing Date:

Job Reference: 1069718

We are looking for an End to End Service Owner Web Duties & Responsibilities

To enable the global GTM Services model it is required that service delivery processes run in a globally harmonized way and at scale to gain the benefits of increased quality and speed as well as reduced costs. The role of the End-to-end Service Owner Web is to make sure that these kind of globally aligned delivery processes are executed.

  • Design the end-to-end delivery process, cross-functionally and get them approved by the Head of Global GTM Service Operations
  • Co-develop and map the global standard process (including all systems, platforms and tools)
  • Describe and document the RACI
  • Execute and govern the delivery process across all geographies (including deviations where required to accommodate market nuances)
  • Deliver an appropriate measurement system (qualitatively and quantitatively) and reports on process performance (quality, speed, costs), enables benchmarking
  • Execute a continuous improvement process to constantly enhance process performance
  • Guide and collaborate closely with the delivery teams of the global production partners
  • Develop and deliver all required training materials and trainings for all relevant stakeholders (including creative agency accreditation and global production partners)

  • Master Degree in Operations Management, Business Administration, Life Sciences, Engineering, Information Management or equivalent required.
  • Min. five years of proven success in service operations management preferably in a Big Pharma, internal shared services setup
  • Min. two years of experience in the area of Digital Marketing, managing web production-related processes
  • Profound understanding of digital asset production processes (platform and design system enabled)
  • Proven background in business process reengineering, lean management and operations (Lean Six Sigma training/ certification is a plus)
  • Solid project management skills
  • Vendor Management experience in high pressure and international scenarios (incl. India)
  • English fluent in written, reading, speaking. German or additional languages would be a plus, Spanish is not necessary.
  • Able to apply sound judgment while working independently within tight timelines
  • Excellent oral and written communication. Great interpersonal skills; able to forge trusting relationships within a diverse team
  • Proven success as a key member of a matrixed, cross-functional team; able to work equally well with people in business, creative and technical positions

Contact: Judit Gispert

Office: Hays Barcelona, Calle Valencia 307 - 313

Phone: 673360945


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