We are looking for an End to End Service Owner Web Duties & Responsibilities

To enable the global GTM Services model it is required that service delivery processes run in a globally harmonized way and at scale to gain the benefits of increased quality and speed as well as reduced costs. The role of the End-to-end Service Owner Web is to make sure that these kind of globally aligned delivery processes are executed.

• Design the end-to-end delivery process, cross-functionally and get them approved by the Head of Global GTM Service Operations
• Co-develop and map the global standard process (including all systems, platforms and tools)
• Describe and document the RACI
• Execute and govern the delivery process across all geographies (including deviations where required to accommodate market nuances)
• Deliver an appropriate measurement system (qualitatively and quantitatively) and reports on process performance (quality, speed, costs), enables benchmarking
• Execute a continuous improvement process to constantly enhance process performance
• Guide and collaborate closely with the delivery teams of the global production partners
• Develop and deliver all required training materials and trainings for all relevant stakeholders (including creative agency accreditation and global production partners)

Requirements

• Master Degree in Operations Management, Business Administration, Life Sciences, Engineering, Information Management or equivalent required.
• Min. five years of proven success in service operations management preferably in a Big Pharma, internal shared services setup
• Min. two years of experience in the area of Digital Marketing, managing web production-related processes
• Profound understanding of digital asset production processes (platform and design system enabled)
• Proven background in business process reengineering, lean management and operations (Lean Six Sigma training/ certification is a plus)
• Solid project management skills
• Vendor Management experience in high pressure and international scenarios (incl. India)
• English fluent in written, reading, speaking. German or additional languages would be a plus, Spanish is not necessary.
• Able to apply sound judgment while working independently within tight timelines
• Excellent oral and written communication. Great interpersonal skills; able to forge trusting relationships within a diverse team
• Proven success as a key member of a matrixed, cross-functional team; able to work equally well with people in business, creative and technical positions